Due to the national lockdown our head office is currently residing in Perth WA appose to Sydney NSW. Therefore some deliveries may take a little longer. We apologise for this inconvenience but we will keep you updated as frequently as possible.
Due to fewer domestic flights and high volumes of products being purchased online, deliveries for stock is taking a little longer unfortunately. If you are waiting on a pre order please contact us so he can help provide an estimate of when you can expect to receive it and whether the item is in stock.
If you're following up delivery status of your order, please note that Australia Post are experiencing significant delays in their network due to COVID19 Pandemic. Please see link to their website for further information
Please contact us at firstname.lastname@example.org if you have any further enquiries
Product returns and exchanges
In the current circumstances due to the impacts of COVID-19, delivery date as a reason to return is not accepted for a refund, however we will be flexible with our exchange policy by an extra 7 days from invoice date.
We are incredibly grateful for the support received during these challenging times and please know that we are working hard to get the orders out as quickly as possible!